My name is Pav, and I’m a husband, a father, a music snob, and a lover of the beautiful game.

At TC, I manage the holistic, all encompassing practice of client experience. Aside from being the only person at TC who doesn’t see clients directly, I am a creative builder with the technical background to solve almost any issue at TC and enough entrepreneurial background to take a swing at it.

I was born and raised in what is now Pittsburgh’s China Town, Sq. Hill– in the 90s (i can say that bc I’m Chinese+American). I love my city, though our diversity is still loading… I feel a responsibility to curate experiences that cater to the bipoc communities who have been excluded the same opportunities to express themselves in art and in business.

My Own Journey
I got my start to marketing and handling customer experience as a server in the vibrant PGH restaurant scene while getting my degree in Digital Media and Communications from The University of Pittsburgh. It seems overly simple but it was in the restaurant environment that I learned (from great people) how to manage expectations, listen to the patrons ideal experience, curate that experience and, when appropriate, present something they may not have known they wanted at the start. Any service, when done right, is steeped in trust and clear headed execution and that’s no different with everything I build.

A lot of what I do is self taught but my skill set is built with sturdy foundations in communications and client care principles. From curating this website, to the branding of TC, the alchemy of social media, or to developing the model for Caesura– our latest expansion into somatic client care– my job is building and maintaining a reliable bridge between you and the incredibly valuable community healing that our therapists provide week in and week out. The amazing humans who work here, and those seeking guidance like yourself, make my job more fulfilling than I could have imagined. So if you happen to see me emerge from my desk at the office, please say hello.

Also please feel free to email me about anything you’ve experienced as a client, the good, the bad, the ugg, I wanna hear about it; message me at pav@transitionalcharacters.com

See you around!